What is the Grievance redressal policy of Shoonya by Finvasia?

If you have any grievances with us, you can contact us to register a complaint through the means mentioned below –

1. Contact us

i) Support tickets: You can create a ticket on our PRISM Portal- https://prism.shoonya.com/

Please note that reaching out to us by creating a ticket will allow us to respond to your query faster and more efficiently than by way of an Email.

ii) Phone: You can call our dedicated support lines on 09779902002 between 09.00 AM to 6:30 PM, Monday to Friday and between 10:00 AM to 05:00 PM on Saturdays, except public holidays.

iii) Email: For any grievances related to your trades/investments, please write to us at [email protected]

iv) LiveChat – You can contact us through LiveChat from our website – https://shoonya.com/

2. Escalation matrix – If you are still waiting to receive a response within 14 days of receipt of the complaint by us, or if you are dissatisfied with the response received, you may escalate the complaint to the next level, as indicated below.
   https://shoonya.com/contact-us

3. Complaint to Regulators – In the absence of a response/complaint not addressed to your satisfaction, You can also file a complaint with the appropriate regulators –

SEBI- https://scores.gov.in/scores/Welcome.html

4. ODR Portal – SEBI has set up this platform to improve investors’ grievance redressal by providing them access to Online Dispute Resolution Institutions to resolve their complaints. If you do not find a satisfactory resolution from the broker, you may raise a dispute on the ODR Portal.

However, you can also initiate dispute resolution through the ODR Portal without going through SCORES Portal if the grievance lodged with the concerned Market Participant still needs to be resolved satisfactorily. To access the ODR Portal, please find the below link – https://smartodr.in/intermediary/disputes

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